We are looking for a dedicated and detail-oriented Process Associate to join our Australian Insurance Process team. The ideal candidate will be responsible for handling customer queries, policy-related documentation, data processing, and providing excellent customer service while ensuring compliance with Australian insurance standards.
Key Responsibilities
- Process insurance-related applications, renewals, and policy documentation.
- Handle customer inquiries via phone, email, and chat.
- Maintain accurate records and update customer information in the system.
- Assist clients with policy information, claims status, and general queries.
- Review and verify documents for accuracy and completeness.
- Ensure adherence to company policies and Australian regulatory requirements.
- Coordinate with internal departments to resolve customer concerns.
- Meet productivity, quality, and service-level targets.
- Prepare reports and maintain process documentation.
Work Location: In person
