Job Title: Tele Caller / Customer Support Specialist
Company: Cyhive Technology LLP, Anchal, Kollam
Employment Type: Full-Time
Job Summary
Cyhive Technology LLP is looking for a dedicated and customer-focused Tele Caller / Customer Support Executive to manage inbound and outbound communications for the company and its clients. The selected candidate will serve as the first point of contact for customers, providing support, resolving queries, following up on leads, and ensuring a high standard of customer satisfaction across all products and services managed by Cyhive Technology LLP.
This role is not limited to Cyhive Technology LLP's internal operations. The employee may be assigned to support any client, product, service, or project managed by the company as business requirements evolve.
Key Responsibilities
- Handle incoming phone calls professionally and courteously.
- Make outbound calls to customers, prospects, and existing clients for follow-ups, support, feedback collection, appointment scheduling, and sales activities.
- Respond to customer inquiries through phone calls, WhatsApp, email, and other approved communication channels.
- Provide accurate information about company products, services, and client offerings.
- Assist customers in resolving issues and ensure timely resolution by coordinating with internal teams.
- Register, document, and track customer complaints, requests, and support tickets.
- Follow up with customers until their issues are resolved satisfactorily.
- Maintain detailed records of all customer interactions using the company's CRM or other designated systems.
- Escalate complex technical or operational issues to the appropriate department when required.
- Support sales initiatives by qualifying leads, scheduling meetings, and assisting with customer onboarding.
- Maintain confidentiality of customer, company, and client information at all times.
- Achieve daily, weekly, and monthly performance targets assigned by management.
- Follow company communication standards, scripts, and operational procedures.
- Stay updated with all products, services, policies, and processes of Cyhive Technology LLP and any client organizations supported by the company.
- Perform additional customer support or administrative responsibilities assigned by management based on business requirements.
Scope of Work
The employee acknowledges that Cyhive Technology LLP provides services for multiple clients across various industries. Accordingly, the employee may be assigned to provide customer support, telecalling, lead management, customer relationship activities, or related operational support for any client, project, product, or service managed by the company. Such assignments may change from time to time based on operational requirements.
Required Skills
- Excellent verbal communication skills.
- Good written communication for WhatsApp and email correspondence.
- Strong customer service attitude.
- Active listening and problem-solving skills.
- Basic computer knowledge.
- Ability to multitask and manage multiple customer conversations.
- Professional telephone etiquette.
- Ability to work independently and as part of a team.
- Positive attitude and willingness to learn.
Preferred Qualifications
- Minimum qualification: Higher Secondary (Plus Two) or any Degree/Diploma.
- Freshers are encouraged to apply.
- Previous experience in customer support, telecalling, sales, or BPO is an added advantage but not mandatory.
Pay: ₹11,237.14 - ₹37,488.12 per month
Work Location: In person
