Job Description – Front Office Executive
Organization: Rajalakshmi Institute of Technology (RIT)
Location: Corporate Office, Kilpauk, Chennai, Tamil Nadu
Employment Type: Full-Time
About Rajalakshmi Institute of Technology
Rajalakshmi Institute of Technology (RIT) is a premier institution committed to academic excellence, innovation, research, and holistic student development. We are looking for a dynamic, courteous, and highly organized Front Office Executive to serve as the first point of contact for students, parents, visitors, faculty, and other stakeholders.
Position Summary
The Front Office Executive is responsible for managing the reception area, ensuring smooth front-office operations, handling administrative support activities, and delivering exceptional customer service while maintaining the professional image of the institution.
Key Responsibilities
- Welcome and assist students, parents, visitors, vendors, and guests in a professional and courteous manner.
- Manage the reception desk and maintain a positive first impression of the institution.
- Handle incoming and outgoing telephone calls, emails, and correspondence.
- Direct visitors and callers to the appropriate departments or personnel.
- Maintain visitor registers, issue visitor passes, and ensure compliance with campus security procedures.
- Schedule appointments and coordinate meetings for senior management when required.
- Receive, sort, and distribute courier, postal mail, and official documents.
- Maintain records, registers, and front-office documentation accurately.
- Provide administrative support to various departments as required.
- Coordinate with housekeeping, maintenance, and security teams to ensure smooth reception operations.
- Maintain cleanliness and professionalism of the reception and waiting area.
- Assist during admissions, examinations, seminars, conferences, campus visits, and institutional events.
- Handle inquiries, resolve routine concerns, and escalate issues appropriately.
- Maintain confidentiality of institutional information and documents.
Qualifications
- Bachelor's Degree in any discipline.
- Diploma or certification in Office Administration, Hospitality, or Customer Service is an added advantage.
Experience
- 0–3 years of experience in Front Office, Reception, Customer Service, or Administrative roles.
- Experience in an educational institution is preferred.
Required Skills
- Excellent verbal and written communication skills in English and Tamil.
- Pleasant personality with professional grooming.
- Strong interpersonal and customer service skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and email communication.
- Good organizational and multitasking abilities.
- Strong telephone etiquette and problem-solving skills.
- Ability to maintain confidentiality and professionalism.
- Positive attitude with the ability to work in a fast-paced environment.
Preferred Attributes
- Student-centric and service-oriented mindset.
- Excellent coordination and follow-up skills.
- Ability to work independently as well as collaboratively.
- High level of integrity, punctuality, and attention to detail.
What We Offer
- Opportunity to work in one of Chennai's leading educational institutions.
- Professional and collaborative work environment.
- Career growth and learning opportunities.
- Competitive salary and employee benefits as per institutional norms.
Apply Now!
Interested candidates may send their updated resume to [email protected]
Pay: From ₹15,000.00 per month
Work Location: In person
