Job Summary
We are looking for a professional and customer-focused Front Office Associate to join our team. The ideal candidate should have 6 months to 1 year of experience in hotel front office operations and hands-on experience using the IDS Hotel Management System. The candidate will be responsible for providing exceptional guest service while ensuring smooth front desk operations.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Handle guest check-in and check-out efficiently using the IDS Hotel Management System.
- Process reservations, room allocations, and cancellations.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Handle cash, card, and online payments accurately.
- Maintain guest records and update information in the PMS.
- Coordinate with Housekeeping and Maintenance departments to ensure room readiness.
- Answer telephone calls and respond to emails professionally.
- Prepare daily reports, occupancy reports, and cashier reports.
- Ensure compliance with hotel policies, SOPs, and service standards.
- Upsell rooms and hotel services whenever possible.
- Maintain a clean and organized front desk area.
Required Qualifications
- Graduate in Hotel Management or any Bachelor's degree.
- Minimum 6 months to 1 year of experience in a hotel front office.
- Hands-on experience with IDS Hotel Management System is mandatory.
- Good communication skills in English and local language.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Strong interpersonal and customer service skills.
- Ability to work in rotational shifts, weekends, and holidays.
Preferred Skills
- Excellent grooming and presentation.
- Positive attitude and team player.
- Strong problem-solving abilities.
- Good organizational and multitasking skills.
- Ability to work under pressure in a fast-paced environment.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
