Supervisor – BPO
Location: JP Nagar, Bangalore
Experience: 2–3 Years
Qualification: Any Graduate
Employment Type: Full-Time
Work Mode: Work from Office
Salary: Up to ₹28,000 CTC, based on experience
Job Summary
We are looking for a responsible and proactive supervisor to manage day-to-day team operations, monitor employee performance, ensure smooth workflow, and achieve operational targets. Candidates with experience in BPO and customer support industries are preferred.
Key Responsibilities
- Supervise daily team operations and ensure smooth workflow.
- Monitor attendance, productivity, performance, and discipline.
- Assign daily tasks and ensure timely completion of targets.
- Maintain quality standards and ensure adherence to company policies and SOPs.
- Identify and resolve day-to-day operational issues.
- Train, guide, and support new employees during onboarding.
- Prepare daily, weekly, and monthly MIS and performance reports.
- Coordinate with team leaders, managers, and other departments.
- Monitor team discipline, punctuality, and workplace standards.
- Track team performance and identify improvement areas.
- Drive process improvements to improve productivity and efficiency.
Required Skills
- 2–3 years of relevant supervisory / team handling experience.
- BPO / customer service experience preferred.
- Strong leadership and team coordination skills.
- Excellent verbal and written communication skills.
- Good knowledge of MS Excel, MS Word, and Microsoft Office.
- Strong problem-solving and decision-making abilities.
- Good organizational and time-management skills.
- Ability to multitask and work under pressure.
- Target-oriented with strong ownership and accountability.
Candidate Profile
- Any graduate.
- Candidates with a BPO sector sector background are preferred.
- Should be comfortable working from the office at JP Nagar, Bangalore.
- Immediate joiners
Interested candidates can apply with their updated CV.
Pay: ₹28,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Experience:
- Supervised in BPO Sector: 1 year (Preferred)
Language:
Work Location: In person
