Objective Of This Role: (Brief description of the role, why are we hiring, and what will person in this role do) Background about IT EOC:
G+D’s IT Enterprise Operations Center (EOC) is the global delivery and support operations center for G+D groups’ global locations and subsidiaries. EOC manages the global IT Infrastructure (Server /Datacenter, Collaboration and Messaging, Mobile Device Management, Network LAN/ WAN / Wi-Fi and Firewall security) and Enterprise IT Applications (SAP, Salesforce, Mobility Applications, PLM, QA/Testing and some Custom applications). The center is also accountable for delivering high value and high visibility IT projects & programs across various IT domains. The IT Specialist – MS Intune & Jamf is responsible for designing, implementing, and managing modern endpoint management solutions across the organization using Microsoft Intune & Jamf. This role ensures secure, scalable, and efficient device lifecycle management, including onboarding, configuration, application deployment, compliance enforcement Tasks & Responsibilities: (Major task and role person will have to perform – list all the relevant points)
- Package creation (Jamf Composer, PKG files)
- Manage File Vault encryption
- Manage App Store and third-party software using Jamf
- Schedule macOS updates and patches using Jamf
- Configure Automated Device Enrollment (ADE/DEP/VPP) through Apple Business Manager
- Develop Bash, Zsh, or Python scripts for automation
- Manage end-to-end device lifecycle (onboarding to decommissioning)
- Package and deploy applications (Win32, MSI, macOS PKG)
- Implement patch management using Windows Update for Business and macOS policies
- Configure and manage Windows Autopilot deployments
- Develop and enforce compliance policies integrated with Conditional Access and vulnerability remediation
- Manage Microsoft Intune for Windows, macOS, iOS, and Android devices
- Integrate solutions with Microsoft Entra ID and Microsoft Graph API
- Provide L3 support and ensure SLA adherence
- Develop SOPs and technical documentation
- Collaborate with global IT and security teams
Education & Trainings + Certifications: (Basic & Professional)
- Graduate with minimum 60% marks
- Certification in MS Intune/M365 Apps (Desired)
- ITIL v4 foundation certification (Desired)
Technical know-how: Mandatory
- Intune security baselines
- Strong understanding of Jamf to manage macOS
- Windows 10/11 , MacOS & Mobile Device management
- Azure AD (Entra ID) & Conditional Access
- Application deployment and lifecycle management
- Autopilot & Apple Business Manager
- Defender for Endpoint
Good to know
- O365 applications
- MS Exchange Environment
- Other MDM solution platform
Soft Skills
- Strong Service Orientation
- Confident and Technical thinker
- Solution-oriented and structured way of working
- Good spoken and written communication skills
- Ability to collaborate effectively with global teams
Experience (in years.)Total 9 -14 yearsRelevant*(*Experience in related field, industry, products etc.) 7 to 10 years (Jamf + Intune MDM) WFO 3 days/week Work Location Gurugram, Haryana
