Job Summary
TVE Certification Services Pvt Ltd is hiring a Telemarketing Executive to handle outbound calling, lead follow-ups, and customer engagement for ISO Certification services and ISO Training Programs. The role focuses on promoting services, qualifying leads, scheduling follow-ups, and supporting conversions while maintaining professional customer communication.
Key Responsibilities
- Make outbound calls to prospective customers for ISO Certification and Training Programs
- Explain service offerings clearly and professionally to potential clients
- Follow up on leads, enquiries, and marketing campaign responses
- Identify customer requirements and qualify leads for certification or training services
- Schedule appointments, demos, or call-backs for senior sales or technical teams
- Update lead status, call outcomes, and follow-ups accurately in CRM
- Support promotions for webinars, training programs, and special campaigns
- Maintain call discipline, compliance, and professional communication standards
Experience Requirements
- 1 to 5 years of experience in Telemarketing, Telesales, or Outbound Calling
- Experience in B2B services, certification, training, or consulting industry is preferred
Education Requirements
- Bachelor’s Degree in any discipline (preferred but not mandatory)
- Knowledge of ISO standards is an added advantage (training will be provided)
Skills & Competencies
- Strong verbal communication skills in English (Hindi and/or Tamil is an advantage)
- Good persuasion, negotiation, and follow-up skills
- Ability to handle objections professionally
- Basic computer knowledge and CRM usage
- Experience with Zoho CRM / Zoho One (minimum 2 years) is an added advantage
- Target-oriented mindset with ethical selling approach
Work Location & Commuting
- Ability to reliably commute to K.K. Nagar, Tiruchirappalli, Tamil Nadu, or willingness to relocate before joining
Preferred Experience
- Total work experience: 3 years
- Telemarketing / Telesales experience: 2 years
Language Preference
Compensation
- Fixed salary + performance-based incentives (as applicable)
Male / Female
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹25,000.00 per month
Work Location: In person
