Receptionist – Front Desk
Job Title: Receptionist / Front Desk Associate
Location: 11 Flowers Rooftop Vrindavan
Job Type: Full-time
About Us
We are a welcoming cafe dedicated to providing exceptional hospitality and memorable guest experiences. We are looking for a friendly, professional, and organized Receptionist to join our front desk team and serve as the first point of contact for our guests.
Key Responsibilities
- Greet guests warmly and provide outstanding customer service.
- Manage guest check-ins and check-outs efficiently.
- Answer phone calls, emails, and guest inquiries promptly and professionally.
- Handle room reservations, cancellations, and modifications.
- Handle spa, Ayurveda, Yoga Meditation reservations, Cancellations, and modifications.
- Process payments and maintain accurate billing records.
- Provide information about rooms amenities, services, local attractions, and activities.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Resolve guest concerns or complaints in a courteous and timely manner.
- Maintain a clean, organized, and welcoming front desk area.
- Perform administrative tasks such as filing, data entry, and report preparation.
Qualifications
- High school diploma or equivalent (hospitality education is a plus).
- Previous experience in hospitality, hotels, resorts, or customer service preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office and reservation/PMS software is an advantage.
- Professional appearance and positive attitude.
- Ability to work flexible shifts, including weekends and holidays.
- Fluency in English is required; additional languages are a plus.
Skills
- Exceptional customer service
- Strong interpersonal and communication skills
- Attention to detail
- Problem-solving abilities
- Time management
- Basic computer skills
- Ability to remain calm under pressure
Benefits
- Competitive salary.
- Training and career growth opportunities.
- Supportive and collaborative work environment.
Schedule
- 10-hour shifts
- Weekends and holidays as needed
Why Join Us?
If you enjoy creating exceptional guest experiences and thrive in a hospitality environment, we'd love to hear from you. Join our team and help make every guest's stay memorable.
Apply today with your resume—we look forward to meeting you!
Contact Us with Our Email: [email protected]
Pay: From ₹14,000.00 per month
Benefits:
Work Location: In person
