End Date
Sunday 16 August 2026
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
Customer Experience Data and Insight Assistant Manager – Grade D
Years of Experience: 4-8 Years
Location: Hyderabad
Work for Lloyds Technology Centre who are part of Lloyds Banking Group, the UK's largest digital bank, where you’ll make a genuine difference, be able to develop yourself and be part of a culture where everyone's contribution is recognised.
Opportunity to be a part of a mission; shaping finance as a force for good - Lloyds Banking Group’s mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We, at Lloyds Technology Centre, play a key part in delivering this*. We are also guided by our values in shaping the way we work and how we make decisions. This creates an environment where colleagues love to work and can make a positive impact.
Range of exclusive benefits and rewards - We value your contributions and will ensure that your total reward experience reflects the expertise you bring and impact you create. We also strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success.
Career elevating opportunities - At Lloyds Technology Centre, you will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects.
Future skill building opportunities – Being part of Lloyds Banking Group, who are known for their market leading practices in learning and development, Lloyds Technology Centre is committed to help you achieve your personal and professional aspirations. You will have access to role specific learning pathways & training, targeted accelerated development programs and professional certifications & qualifications.
Inclusive and diverse workplace - At Lloyds Technology Centre, you will be part of an inclusive workplace where everyone feels valued, respected, and empowered. We embrace and celebrate diversity at every level of our workforce, valuing and respecting you for your unique identity.
Job Description
We have a fantastic opportunity for a motivated Data & Insight professional to provide services to IP&I’s Custome r Experience and Customer Value Management team s , working in close collaboration with the onshore UK team s .
The IP&I Customer Experience Team is responsible for understanding, amplifying and acting on the Voice of the Customer. Customer feedback comes in many different forms from complaints, Trustpilot reviews, Consumer Duty outcomes and our customer feedback surveys. Th is role will provide support through managing our customer feedback data insight stack, supporting the development of new tools and techniques to provide insight and analytics. The key purpose is:
Support the delivery of customer experience insights. You’ll help support delivery of customer insight capabilities, enabling IP&I stake holders to make informed decisions, ensuring customer experience and outcomes remain at the heart of prioritisation and delivery.
Support the delivery and maintenance of key insight tools, including:
Support internal customer feedback programme – Across all our customer journeys we regularly survey customers to get feedback on our customer journeys. You’ll ensure surveys are executed in line with agreed processes , , maintain our self-service analytics tools to allow platforms to access customer insight and provide insight to senior leaders in IP&I articulating common themes that should be prioritised to improve experience
Maintain insight self-service tools: In addition to running the customer feedback tools, you’ll be responsible for ensuring that our ‘insight stack’ runs effectively. This means bringing and maintaining a collection of insight portals/BI dashboards together to ensure there is a single view of insight and action, often referred to as a ‘Golden Thread’ of insight.
Strategic Projects: You’ll sometimes be asked to provide support to strategic projects in IP&I, to ensure that we deliver good outcomes for customers. This would include providing data led insights to ensure effective onshore decision making and supporting the wider team with broader project management work.
WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office. Although the role will generally work to IST, the nature of the services provided to IP&I means that the successful candidate may be required to work outside of IST on occasion.
You’ll need need data and analytical skills. You’ll be expected to be able to use existing insight portals, visualisation tools e.g. PowerBI and manage data from day one. As we transform our insight and measurement capability we’ll need you to support the build of a capability that allows us to understand the interaction between customer feedback, what actions they take and the link to journey improvements. You’ll help to develop AI solutions to make in easy for all colleagues in IP&I to understand and act on the Voice of the Customer.
Most of all, you’ll be customer obsessed. You’ll personify the culture we want to build, relentlessly focused on amplifying the Voice of the Customer and delivering it in a way that allows effective decisions to be made.
About working for Lloyds Technology Centre
Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group’s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance.
Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We’re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential.
*Lloyds Technology Centre does not offer financial services in India
