Position: Receptionist
Samannay Security Service
Job Type
Location
Guwahati, Assam
Job Summary
Samannay Security Service is looking for a professional, courteous, and organized Receptionist to manage the front office, welcome visitors, handle calls, and provide administrative support. The Receptionist will be the first point of contact for clients, employees, and visitors and will help maintain a positive image of the company.
Key Responsibilities Front Office Management
- Welcome and assist visitors, clients, and candidates professionally.
- Maintain the reception area in a clean and organized manner.
- Issue visitor entry records and guide visitors to the concerned department.
Telephone Handling
- Receive and answer incoming phone calls.
- Transfer calls to the appropriate department or employee.
- Take and record messages accurately.
- Respond to general inquiries about the company's services.
Customer Support
- Provide basic information about security, housekeeping, and manpower services.
- Assist clients and job applicants with their queries.
- Coordinate appointments and meetings.
Administrative Support
- Maintain visitor registers and appointment schedules.
- Handle incoming and outgoing mail, courier, and documents.
- Assist in preparing letters, reports, and office documents.
- Maintain office files and records.
Data Entry & Record Keeping
- Enter customer and employee details into the system.
- Update contact databases and office records.
- Maintain attendance records for visitors and interviews (if assigned).
Coordination
- Coordinate with HR, Operations, Accounts, and Business Development teams.
- Inform concerned staff about visitor arrivals and scheduled meetings.
- Support office administration as required.
Required Skills
- Excellent communication and interpersonal skills.
- Polite, professional, and customer-friendly attitude.
- Basic computer knowledge (MS Word, Excel, Outlook, Internet).
- Good telephone etiquette.
- Strong organizational and multitasking skills.
- Ability to work under pressure and manage time effectively.
Educational Qualification
- Higher Secondary (12th Pass) or Graduate.
- Diploma or certification in Office Administration or Reception Management is an advantage.
Experience
- Freshers are welcome to apply.
- 1–2 years of experience as a Receptionist, Front Office Executive, or Customer Service Executive is preferred.
Key Performance Indicators (KPIs)
- Professional handling of visitors and calls.
- Accuracy in maintaining records and appointments.
- Timely response to inquiries.
- Proper coordination with internal departments.
- Positive customer feedback.
- Punctuality and professionalism.
Salary
(Negotiable based on qualifications and experience)
Working Hours
- Office Timing: 9:30 AM – 7:00 PM
- Weekly Off: As per company policy.
Benefits
- Performance-based incentives.
- Paid leave as per company policy.
- Professional work environment.
- Career growth opportunities.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Internet reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
