Job Description – Salon Manager
Position: Salon Manager
Department: Operations
Location: Dehradun, Uttarakhand
Reports To: Area Operations/ Management
Job Summary
The Salon Manager is responsible for managing the overall operations of the salon, ensuring excellent customer service, achieving sales targets, leading the salon team, and maintaining the highest standards of hygiene, grooming, and service quality.
Key Responsibilities- Salon Operations
Manage the daily operations of the salon.
Ensure smooth functioning of all salon activities.
Maintain cleanliness, hygiene, and salon standards.
Monitor opening and closing procedures.
Sales & Business Development
Achieve monthly sales and revenue targets.
Promote salon services, memberships, and retail products.
Increase customer retention and repeat business.
Plan and execute promotional activities to boost sales.
Team Management
Supervise and motivate the salon team.
Prepare staff duty rosters and manage attendance.
Conduct daily team briefings.
Train and guide staff to improve performance and customer service.
Monitor staff productivity and discipline.
Customer Service
Ensure every customer receives an excellent salon experience.
Handle customer complaints professionally and resolve issues promptly.
Maintain high customer satisfaction and build long-term relationships.
Inventory Management
Monitor stock levels of products and salon supplies.
Maintain inventory records.
Coordinate with vendors for timely replenishment of stock.
Minimize wastage and ensure proper product usage.
Cash & Billing
Monitor daily billing and cash collection.
Verify reports and ensure accurate billing.
Maintain proper records of sales and payments.
Reporting
Submit daily, weekly, and monthly sales reports.
Track team performance and salon KPIs.
Report operational issues to management on time.
Compliance
Ensure all company policies and SOPs are followed.
Maintain grooming standards for all staff.
Ensure compliance with health, safety, and hygiene regulations.
Skills Required
Strong leadership and team management skills.
Excellent communication and customer service skills.
Sales and target-oriented approach.
Problem-solving and decision-making ability.
Good organizational and time management skills.
Basic knowledge of MS Excel and salon management software.
Qualification
Graduate in any discipline (preferred).
Certification in Beauty & Wellness or Salon Management is an advantage.
Experience
3–5 years of experience in salon operations.
At least 1–2 years of experience as a Salon Manager or Assistant Salon Manager.
Key Performance Indicators (KPIs)
Achievement of monthly sales targets.
Customer satisfaction and retention.
Team productivity and attendance.
Retail product sales.
Service quality and customer feedback.
Inventory management and stock control.
Compliance with SOPs and grooming standards.
Working Hours
As per the company's operational requirements and weekly off policy.
Other Responsibilities
Support marketing and promotional campaigns.
Coordinate with the Academy team whenever required.
Perform any additional duties assigned by the management for the smooth functioning of the business.
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
