Job Description – Telecaller / Customer Escalation Executive
Location: Indore (Work from Office)
Experience: 2–3 Years
Salary: ₹15,000 – ₹17,000 CTC per month
Job Responsibilities
- Handle inbound and outbound customer calls.
- Manage customer complaints and escalations professionally.
- Coordinate with internal teams for timely issue resolution.
- Follow up with customers until queries are resolved.
- Maintain call records and escalation reports.
- Ensure excellent customer service and satisfaction.
Required Skills
- Excellent communication skills in Hindi and English.
- Strong customer handling and problem-solving abilities.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office (Excel, Word, Email).
Eligibility
- Graduate in any discipline.
- 2–3 years of experience in Telecalling, Customer Support, or Escalation Handling.
- Experience in the IT, Telecom, or Service industry will be preferred.
- Immediate joiners and local candidates will be preferred.
Pay: ₹15,000.00 - ₹17,000.00 per month
Work Location: In person
