JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a Manager – Process Analyst in JLL Business Services (JBS) team to take on the role of Process Modeler and Process Analysis with the core responsibilities of supporting the Process Architecture capability in the organisation that will include process framework, process modelling, process tooling, process insights, process governance and training
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
This role is responsible for supporting the Process Architecture capability in the organisation that will include process framework, process modelling, process tooling, process insights, process governance and training.
The candidate should have had experience working in a role that has done process mapping in a governed manner following standards and using one of the industry BPM tools for process mapping.
The role will support the delivery and enabling of Business & Process Architect services to the organisation. There will be a primary focus on process modelling initiatives including managing, documenting process using BPMN2.0 methodology, generating process insights using AI tools & techniques, process governance and training.
Sound like you? To apply you need to be / have:
The Candidate
The successful candidate will need to use their experience in this domain to deliver results in line with JLL Business Services’ objectives and goals
The candidate needs a demonstrable process mind-set, in addition to the domain experience and skills listed below.
Experience, Knowledge & Skills:
Understanding of business process flows, its levels & architecture
Proficiency in one or more process mapping tools – MS Visio, IBM Blueworks Live, ARIS, Signavio etc.
Knowledge of Lean Six Sigma & / Project Management will be an added advantage
Exposure to AI tools and prompting techniques
Process analysis using AI tools and techniques and generating process insights
Proficient in documenting processes using BPMN2.0 approach/methodology
Experience in supporting end-to-end content management including defining asset, creating, or harvesting- process mapping, defining governance framework (access management, doc versioning, audit framework, taxonomy) & archiving
Has exposure to process architecture standards and framework
Responsible for training and enhancing competencies of our employees- plan and implement training programs
Excellent communication skills across all levels
Facilitation, negotiation and influencing skills
Proficiency in negotiating priorities and resolving conflicts among project stakeholders
Ability to influence others and function effectively in a collaborative work environment
Understanding of or exposure to global real estate operations preferred but not essential
Experience profile is likely to be 10-12 years with at least 4 years in the in process architecture and related domain
Behavioural Competencies
Engage confidently with internal and external stakeholders and see things from their perspective.
Are driven to succeed and love achieving challenging goals.
Bring a structured and organised approach to everything they do.
Communicate and collaborate to achieve success.
Thrive under pressure and deal effectively with tight deadlines and high expectations.
Helps others - Builds relationships, actively collaborates, helps others succeed.
Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business first - Focuses on customers and clients, business/financial acumen, JLL first
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
