About the Role
We are looking for a proactive and customer-focused Customer Relationship Executive / Technical Support Executive to join our growing team. The ideal candidate will be responsible for handling customer queries through chat platforms, providing technical assistance, resolving issues, and ensuring an excellent customer experience.
Key Responsibilities
- Handle customer queries via live chat, WhatsApp, and ticketing systems.
- Provide prompt and accurate technical support to customers.
- Resolve customer issues efficiently while maintaining a high level of professionalism.
- Coordinate with internal teams to resolve complex technical concerns.
- Monitor and track service status, outages, and customer complaints.
- Verify customer requests and maintain accurate records.
- Follow up with customers to ensure complete issue resolution.
- Maintain response time and quality standards.
- Escalate unresolved issues to the concerned department whenever required.
- Keep detailed records of customer interactions and support activities.
How to Apply
Call/WhatsApp: 9889856987
Email your resume: [email protected]
Immediate Joiners Preferred. Apply Now!
Pay: ₹12,000.00 - ₹16,000.00 per month
Work Location: In person
