Job Title: CRM Executive (Client Handling & Interaction)
Department: Client Relationship Management
Location: Gurgaon
Company: Neeraj Bhagat & Co.
Job Summary
Neeraj Bhagat & Co. is looking for a professional and confident CRM Executive to manage client communication and maintain strong client relationships. The candidate will be responsible for handling client interactions, coordinating with internal teams, and ensuring timely responses and service delivery.
Freshers with an MBA can also apply, provided they possess excellent English communication skills, both verbal and written.
Key Responsibilities
- Act as the primary point of contact for clients through emails, calls, and meetings
- Handle client queries, follow-ups, and service requests efficiently
- Maintain and update client records in the CRM system
- Coordinate with internal departments for timely completion of assignments
- Draft professional emails and business communications
- Provide regular updates to clients regarding work progress
- Assist in client onboarding and documentation processes
- Ensure high levels of client satisfaction and relationship management
- Manage multiple client interactions simultaneously in a professional manner
- Resolve client concerns and escalate issues when required
Required Qualifications & Skills
- Bachelor’s degree in Commerce, Business Administration, Management, or related field
- MBA freshers are welcome to apply
- 0–3 years of experience in CRM, client servicing, customer support, or related roles preferred
- Excellent spoken and written English communication skills are mandatory
- Strong interpersonal and relationship management abilities
- Good email drafting and professional communication skills
- Proficiency in MS Office (Excel, Word, Outlook) and CRM tools
- Strong coordination, multitasking, and time management skills
- Client-focused approach with attention to detail
- Ability to work under deadlines and handle client escalations professionally
Working Details
- Working Days: Monday to Friday
- Weekly Off: Saturday & Sunday (Fixed Off)
- Working Hours: 10:00 AM – 6:00 PM
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
