Job overview
A technical support representative provides technical assistance to customers, solving technical problems through effective communication and step-by-step guidance. This role involves troubleshooting computer systems, operating systems, and other technology-related concerns while maintaining a positive and professional demeanor. Ideal for professionals with technical knowledge, problem-solving skills, and the ability to prioritize customer issues in a fast-paced work environment.
Key responsibilities
- Provide technical assistance. Help customers troubleshoot technical issues related to software, hardware, and network connectivity.
- Respond to customer inquiries. Resolve queries via phone calls, email, chat, or remote access tools to ensure customer satisfaction.
- Troubleshoot computer systems. Diagnose and fix problems with operating systems, computer hardware, and software applications.
- Document technical issues. Maintain detailed records of customer interactions, problems, and solutions using help desk systems.
- Collaborate with a team. Work closely with other support specialists and team members to address escalated issues.
- Follow up with customers. Ensure issues are fully resolved and provide ongoing support as necessary.
- Assist with product configuration. Guide customers in configuring software, computer systems, and tools.
- Support product updates. Assist customers with upgrades, patches, and other improvements to maintain functionality.
- Prioritize customer issues. Manage and resolve technical concerns based on urgency, ensuring a seamless customer experience.
Qualifications and skills
- Education. Bachelors degree in computer science, information technology, or a related field.
- Technical knowledge. Proficiency with operating systems (Windows, Mac), computer hardware, and troubleshooting tools.
- Problem-solving skills. Ability to identify, analyze, and resolve technical problems effectively.
- Communication skills. Strong written communication and interpersonal abilities for working with customers and team members.
- Work experience. 13 years of experience in technical support or customer service roles.
- Time management. Ability to multitask and prioritize issues in a fast-paced work environment.
- Software expertise. Familiarity with help desk software, Microsoft Office, and CRM systems.
- Adaptability. Capacity to troubleshoot across diverse platforms and adapt to new technologies quickly.
- Soft skills. Patience, problem-solving abilities, and a strong commitment to delivering customer satisfaction.
Contact Person - Manoj
Contact Number - 9354455494
Yoctel Solutions Pvt. Ltd. - 28, Commercial Building, 3rd Floor, Jia Sarai, New Delhi - 16
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
