Job Title: Customer Support Manager (US Shift)
Company: M/s Shivaay
Job Description:
M/s Shivaay is seeking a proactive and responsible Customer Support Manager to handle customer interactions during the US shift. The candidate should be capable of managing client queries efficiently while ensuring a high level of customer satisfaction.
Shift Timing:
US Shift (Night Shift)
Key Responsibilities:
- Handle customer queries via chat, email, and calls
- Provide prompt and effective solutions to customer issues
- Maintain professional communication with clients
- Understand customer requirements and ensure proper resolution
- Keep records of interactions and follow up when necessary
- Ensure a smooth and positive customer experience
Requirements:
- Good communication skills in English (written and verbal)
- Strong problem-solving and customer handling skills
- Basic knowledge of customer support processes
- Ability to understand and resolve customer concerns
- Freshers can apply
Preferred Skills:
- Patience and a positive attitude
- Ability to work under pressure
- Good time management and multitasking skills
- Willingness to work in US shift hours
Location: Zirakpur
Note: Candidates should be comfortable working in US shift timings.
If you want, I can also create a shorter version for job posting sites or a catchy hiring ad for Instagram/WhatsApp.
Job Type: Full-time
Pay: ₹20,000.00 - ₹70,000.00 per month
Application Question(s):
- Apply only if you are willing to work from the office during night shifts. Type "yes" if you accept.
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In how many days will you able to join if we select you?
Work Location: In person
