Customer Care Executive – Spanish Language
Location: Mysuru / Bengaluru
Company: dnA Consulting
Employment Type: Full-Time
Shift: Rotational Shifts
Work Mode: Work from Office
Job Overview
dnA Consulting is hiring Customer Care Executives with strong Spanish language skills to support international customers through voice, email, and chat processes.
This role is ideal for candidates who are fluent in Spanish, possess strong communication skills, and are interested in building a career in international customer support and operations.
Freshers with excellent Spanish communication skills are encouraged to apply.
Key Responsibilities
- Handle customer queries via calls, emails, chat, and support platforms
- Provide professional customer support in Spanish
- Resolve customer issues within defined timelines and quality standards
- Record customer interactions and update support systems accurately
- Escalate unresolved issues to internal teams when required
- Maintain high customer satisfaction and service quality
- Coordinate with internal departments for issue resolution
- Meet productivity, quality, and attendance targets
- Follow company policies, process guidelines, and shift schedules
Required Skills
- Strong spoken and written Spanish language skills
- Good English communication skills
- Excellent customer handling and problem-solving ability
- Comfortable working in rotational shifts
- Basic computer knowledge and CRM/system handling skills
- Good listening, communication, and interpersonal skills
- Ability to work in a fast-paced customer support environment
Eligibility
- Any Graduate can apply
- Spanish language certification preferred
- Freshers with strong Spanish communication skills are welcome
- Experience in BPO, customer support, international process, or voice process is an advantage
Benefits & Facilities
- Two-way cab facility
- Food available on campus
- Professional and safe work environment
- Structured training and onboarding support
- Career growth opportunities into leadership and operations roles
- International customer support exposure
- Performance-based growth opportunities
Preferred Candidate Profile
- Fluent in Spanish communication
- Confident and customer-focused personality
- Willingness to work rotational shifts from office
- Strong professionalism and communication discipline
- Positive attitude and willingness to learn
Key Skills
Spanish Language, Spanish Translation, Customer Support, International Voice Process, Voice Support, Chat Support, Email Support, Customer Service, Customer Care, BPO, Client Support, Semi Voice Process, CRM Tools, International Customer Support, Spoken English, Customer Handling
Interested candidates can apply directly or share resumes to: [email protected]
Pay: ₹600,000.00 - ₹1,600,000.00 per year
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Mysuru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you fluent in speaking, reading, and writing Spanish?
- Do you have any Spanish language certification?
- How many years of experience do you have in Customer Support / BPO / International Process?
- Are you comfortable handling customer interactions through calls, chat, and email support in Spanish?
- Are you willing to work from office in Mysuru?
- Are you comfortable working in rotational shifts, including night shifts if required?
- Please rate your Spanish communication skills.
Language:
- Spanish (Required)
- English (Preferred)
Work Location: In person
