About ASMA
ASMA Residencies Corporate Solutions Pvt Ltd has been a trusted partner to MNCs and Embassies for over 12 years, providing premium serviced apartments, expatriate relocation support, and building maintenance solutions across NCR, Mumbai, and Bengaluru.
Job Summary
We are looking for a proactive and customer-focused Customer Service Representative to manage daily client interactions, address service-related issues, and coordinate with internal teams to ensure a high standard of service for our corporate and expatriate clients.
Key Responsibilities
- Handle inbound queries from clients (phone, email, WhatsApp) regarding accommodation, maintenance, and service issues.
- Maintain strong client relationships by providing prompt updates and solutions.
- Coordinate with operations, housekeeping, and maintenance teams to resolve client issues efficiently.
- Track service complaints, update CRM, and follow up until closure.
- Assist in onboarding new tenants by guiding them through service processes.
- Prepare basic reports for client feedback, issue logs, and escalation records.
- Support property managers with check-ins, check-outs, and document collection.
- Maintain professionalism and empathy while dealing with high-profile clients including expats and diplomats.
Requirements
- Proven work experience as a Customer Service Executive / Coordinator in real estate, hospitality, or facility management.
- Excellent communication skills (English & Hindi mandatory).
- Strong organizational and problem-solving abilities.
- Working knowledge of MS Excel, email, and CRM tools.
- Ability to handle sensitive client situations with discretion.
- Comfortable working in a fast-paced and client-sensitive environment.
Job Types: Full-time, Permanent
Pay: ₹24,000.00 - ₹40,000.00 per month
Benefits:
Ability to commute/relocate:
- DLF Ph-II, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer relationship management: 3 years (Required)
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
