About the Property
Casino Hotel, located on Willingdon Island in Kochi, is part of the CGH Earth portfolio — a well-regarded hospitality group known for its sustainable, experience-driven luxury hotels and resorts across India. The property combines heritage charm with modern amenities, offering guests exceptional service and comfort in every stay.
Job Summary
The Senior Housekeeping Attendant is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation of guest rooms, public areas, and back-of-house areas. In addition to regular housekeeping duties, the Senior Housekeeping Attendant acts as a role model for the team, assists in training new associates, monitors quality standards, and supports supervisors in daily operations to ensure exceptional guest satisfaction.
Key ResponsibilitiesGuest Room Operations
- Clean and service assigned guest rooms, suites, corridors, and service areas as per hotel standards.
- Ensure rooms are prepared according to luxury hotel brand standards before guest arrival.
- Replenish guest supplies, amenities, linens, and minibar items where applicable.
- Report maintenance defects and safety hazards immediately.
- Ensure all guest belongings are handled with care and confidentiality.
Quality Assurance
- Inspect own work thoroughly before releasing rooms.
- Ensure housekeeping standards, SOPs, and cleanliness checklists are consistently followed.
- Identify opportunities for improving room presentation and guest comfort.
- Maintain high standards of hygiene and sanitation at all times.
Team Leadership
- Guide and mentor Housekeeping Attendants during daily operations.
- Assist supervisors in training new associates on cleaning procedures and SOPs.
- Demonstrate proper use of cleaning chemicals, equipment, and machinery.
- Support supervisors in allocating work and monitoring task completion.
- Promote teamwork and maintain a positive work environment.
Guest Service
- Respond courteously and promptly to guest requests.
- Handle guest complaints professionally and escalate issues when required.
- Ensure guest privacy and security are maintained at all times.
- Provide personalized service whenever possible to enhance guest satisfaction.
Linen & Inventory
- Monitor linen usage and minimize wastage.
- Maintain housekeeping carts in a clean and organized condition.
- Report shortages of linen, guest supplies, and cleaning materials.
- Ensure proper handling and storage of cleaning chemicals.
Safety & Compliance
- Follow all hotel health, safety, hygiene, and fire safety procedures.
- Comply with chemical handling guidelines and Material Safety Data Sheet (MSDS) requirements.
- Use Personal Protective Equipment (PPE) appropriately.
- Report accidents, unsafe conditions, and incidents immediately.
- Ensure compliance with hotel sustainability and environmental practices.
Coordination
- Coordinate with Front Office regarding room status updates.
- Work closely with Engineering for maintenance issues.
- Coordinate with Laundry for timely linen availability.
- Assist other departments during peak operational requirements.
Daily Duties
- Prepare housekeeping trolley before starting the shift.
- Attend departmental briefing.
- Clean and service assigned rooms.
- Update room status accurately.
- Assist in VIP room preparation.
- Conduct deep cleaning as assigned.
- Train new associates when required.
- Maintain cleanliness of pantry and service areas.
- Complete shift reports and handovers.
Key Performance Indicators (KPIs)
- Guest room cleanliness score.
- Guest satisfaction ratings.
- Room productivity (rooms cleaned per shift).
- Quality inspection scores.
- On-time room readiness.
- Guest complaint ratio.
- Training support effectiveness.
- Compliance with SOPs.
- Attendance and punctuality.
- Teamwork and cooperation.
Required Qualifications
- Higher Secondary (Plus Two) or equivalent.
- Certificate/Diploma in Housekeeping or Hotel Management preferred.
Experience
- 3–5 years of housekeeping experience in a 4-star or 5-star hotel.
- Minimum 1 year experience in a senior housekeeping or mentor role preferred.
Skills & Competencies
- Excellent housekeeping techniques.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 15–20 kg safely.
- Ability to bend, push, pull, climb stairs, and perform repetitive tasks.
- Good physical stamina.
Behavioral Competencies
- Integrity and honesty.
- Professional appearance and grooming.
- Positive attitude.
- Initiative and accountability.
- Reliability.
- Respect for diversity.
- Commitment to quality.
- Confidentiality.
- Adaptability.
- Customer-centric mindset.
Authority
The Senior Housekeeping Attendant may:
- Guide and coach Housekeeping Attendants on operational procedures.
- Recommend maintenance work for guest rooms.
- Report quality concerns and operational issues to supervisors.
- Assist in on-the-job training and orientation of new associates.
- Escalate guest concerns requiring supervisory intervention.
Working Conditions
- Rotational shifts, including weekends and public holidays.
- Indoor work environment with exposure to cleaning chemicals.
- Frequent movement across guest floors and public areas.
- Fast-paced hospitality environment requiring adherence to luxury service standards.
- Strong knowledge of cleaning chemicals and equipment.
- Attention to detail.
- Leadership and mentoring skills.
- Good communication skills.
- Time management.
- Guest-focused attitude.
- Ability to work under pressure.
- Teamwork and collaboration.
- Basic English communication.
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
