About VASTUSAROVAR
VASTUSAROVAR is a growing Vastu consultation platform connecting customers with Vastu consultants for online and offline consultations, including home, office, commercial property and site visits.
We are looking for an experienced *Operations Manager* who can take ownership of day-to-day operations and build a structured, process-driven working environment.
This is a *hands-on ownership role*. We are not looking for someone who only follows instructions. The person should be capable of managing people, creating processes, tracking work and solving operational issues independently.
Key Responsibilities
1. Day-to-Day Operations
- Take complete ownership of daily business operations.
- Ensre that all departments and staff are working according to defined processes.
- Monitor pending tasks, follow-ups, bookings and operational issues.
- Identify bottlenecks and resolve them without unnecessary escalation.
- Ensure smooth coordination between HR, telecalling, consultants, technology and management.
Team Management
- Manage and coordinate the existing team.
- Assign responsibilities and daily priorities.
- Monitor staff productivity and performance.
- Conduct regular team reviews.
- Ensure employees follow SOPs, checklists and reporting systems.
- Identify performance gaps and take corrective action.
Lead & Telecalling Operations
- Coordinate with the Telecalling Lead to ensure timely handling of incoming leads.
- Monitor lead response, follow-ups and conversion-related activities.
- Review daily calling reports and pending leads
- Ensure no important lead or follow-up is missed.
- Identify operational issues affecting lead conversion.
Consultant Operations
- Coordinate the consultant onboarding process with HR and the technical/Vastu team.
- Ensure documentation and agreements are completed.
- Maintain consultant availability and operational records.
- Coordinate consultant assignment for customer bookings.
- Monitor consultant-related operational issues and escalations.
Process & SOP Management
- Create, implement and continuously improve SOPs for all operational activities.
- Ensure every recurring task has a defined process and responsible person.
- Create checklists and reporting formats wherever required.
- Make operations less dependent on individual employees.
Technology & App Coordination
- Coordinate with the app developer for operational technology requirements.
- Maintain a structured bug/issue tracker.
- Prioritize critical operational issues.
- Follow up on development timelines and ensure issues are tested after resolution.
- Coordinate requirements related to automation, admin panel, notifications and other operational systems.
The Operations Manager is not expected to code. The responsibility is to coordinate, prioritize, track and ensure completion.
Customer & Booking Operations
- Monitor the customer journey from lead to booking and consultation.
- Ensure bookings are assigned and handled on time.
- Monitor cancellations, rescheduling and customer complaints.
- Coordinate with relevant teams to resolve customer issues quickly.
- Identify repeated customer problems and improve the process.
Reporting & MIS
Prepare and review daily/weekly operational reports covering:
- Leads received
- Leads contacted
- Pending follow-ups
- Bookings
- Revenue-related operational data
- Consultant activity
- Customer complaints
- Pending tasks
- App/technical issues
- Team productivity
Provide management with a clear summary of important issues, progress and required decisions.
Management Reporting & Escalation
- Act as the primary operational point of contact for the founder.
- Escalate only important issues that require management decisions.
- Do not escalate routine operational matters that can be solved within the team.
- Ensure decisions taken by management are properly implemented by the team.
What We Are Looking For
- 2–5 years of experience in operations management, business operations, office operations or a similar role.
- Strong team management and coordination skills.
- Excellent communication skills.
- Strong problem-solving ability.
- Comfortable working with Google Sheets, Google Docs and basic digital tools.
- Experience with CRM, admin panels or business management software is preferred.
- Ability to create and implement SOPs and workflows.
- Comfortable working in a fast-growing startup environment.
- Strong follow-up and execution skills.
- Ability to manage multiple teams and priorities.
- Should be proactive and capable of working independently.
Must-Have Qualities
- Ownership:* Takes responsibility instead of waiting for instructions.
- Execution:* Gets work completed within deadlines.
- Leadership:* Can manage and hold a team accountable.
- Problem Solving:* Finds solutions instead of forwarding every problem to management.
- Process Thinking:* Can convert recurring work into systems and SOPs.
- Communication:* Can coordinate professionally with employees, consultants, vendors and management.
This Role Is NOT For You If
- You need instructions for every task.
- You are uncomfortable managing people.
- You only want an administrative/desk job.
- You avoid taking responsibility for outcomes.
- You escalate every small operational problem to the owner.
- You are not comfortable working in a growing company where processes are continuously being improved.
Why Join VASTUSAROVAR?
- Opportunity to take ownership of a growing business operation.
- Leadership role with direct operational responsibility.
- Opportunity to build systems and processes from the ground up.
- Work closely with the founder and core team.
- Growth opportunity as the company expands across India.
How to Apply
Interested candidates can apply with their updated resume.
Please mention your current/last salary, expected salary and notice period in your application.*
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
