1. Call Centre Management: Managing day-to-day operations of the call centre, Patient appointment scheduling, including call volume monitoring, call queue management, lead capturing etc.
2. Patient Interaction.
3. Quality Assurance.
4. Data Entry.
5. Call routing.
6. Complaint Resolution.
7. System Management.
8. SEO Optimisation.
9. Social Media Marketing.
10. Paid Advertising.
11. Analytics and Reporting.
Qualification: 10+2.
Preference shall be given to candidate with three or more years of experience as a call centre team leader for a multispeciality hospital.
Job Type: Full-time
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- total work: 3 years (Required)
- Call centre executive in a multispeciality hospital: 3 years (Required)
Language:
Work Location: In person
