Job Opening – Duty Manager
Location: Luxury Resort Unit
We are looking for an experienced and dynamic Duty Manager to oversee daily operations and ensure exceptional guest service standards. The ideal candidate should possess strong leadership skills and a passion for hospitality excellence.
J*_ob Description - *_
- Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area.
- Supervision, support and training of Front Office team members to ensure standards and procedures are followed.
- Ensuring that all company and department policies and procedures are followed.
- Promptly handling guest complaints and feedback in a professional manner.
- Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required.
- Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met.
- Encourage and foster an environment of open communication across departments.
- Ensure the security of the hotel, stocks and keys at all times whilst on duty.
- Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
- Identify and report maintenance requirements/hazards in the workplace.
- Assume responsibility whilst on duty for any emergency situations in line with procedures.
- Attend any training meetings as required.
Qualification & Experience
- Degree / Diploma in Hotel Management / Travel and Tourism Management.
- Minimum 5 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages will be an advantage
- Good working knowledge of MS Excel, Word, PowerPoint. Knowledge in Hotelier software would be an advantage.
Competencies & Key skills.
- Strong leadership, interpersonal and training skills.
- Good communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator, self-starter, Well-presented and professionally groomed at all times.
Contact Details :
Vinesh Manakkat
WhatsApp: 6235593000
[email protected]
Job Types: Full-time, Permanent
Pay: ₹28,000.00 - ₹30,000.00 per month
Education:
Experience:
- total work: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
