Job Summary:
A Telecaller is responsible for making outbound calls and receiving inbound calls to communicate with customers, generate leads, promote products/services, resolve customer queries, and maintain customer relationships.
Key Responsibilities:
- Make outbound calls to prospective and existing customers.
- Explain products, services, and offers to customers.
- Generate leads and schedule appointments for the sales team.
- Handle customer inquiries and provide accurate information.
- Follow up on customer interactions and maintain records.
- Achieve daily, weekly, and monthly calling targets.
- Update customer information in CRM or databases.
- Address customer complaints and escalate issues when necessary.
- Build and maintain positive customer relationships.
Required Skills:
- Excellent verbal communication skills.
- Good listening and interpersonal abilities.
- Persuasive and negotiation skills.
- Basic computer and data entry skills.
- Ability to work under pressure and meet targets.
- Customer-focused attitude.
- Knowledge of CRM software is an advantage.
Qualifications:
- High School Diploma or Bachelor's Degree (preferred).
- Previous experience in telecalling, customer service, or sales is an advantage.
- Fluency in the required language(s).
Working Conditions:
- Office-based or remote work environment.
- May require flexible working hours depending on business needs.
Sample Resume-Friendly Job Description:Responsible for contacting potential and existing customers via telephone to promote products and services, generate leads, handle customer inquiries, maintain customer records, and achieve sales targets while ensuring high levels of customer satisfaction.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Ability to commute/relocate:
- Karnal City, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: In person
