Serve as the primary point of contact for international patients and their attendants during their hospital journey.
- Coordinate patient arrival processes including airport pickup, accommodation support, admission assistance, and local travel arrangements.
- Personally receive and greet international patients and their attendants on arrival, help them feel comfortable within the hospital environment, and provide a warm hospitality experience aligned with the hospital’s culture of compassionate care.
- Coordinate welcome kits, gifts, goodies, devotional materials, or comfort items for international patients during arrival or during their hospital stay.
- Assist patients with visa invitation letters, FRRO/C-form documentation, and other required travel-related formalities.
- Coordinate with departments to schedule consultations, investigations, procedures, and discharge processes.
- Facilitate communication between patients, doctors, nursing teams, billing, and support services.
- Arrange translators or language assistance whenever required.
- Ensure patients and attendants are oriented regarding hospital facilities, protocols, dietary arrangements, and cultural considerations.
- Coordinate treatment estimates, billing clarifications, and payment-related communication in consultation with the finance team.
- Monitor daily patient movement and pending activities to ensure seamless coordination across departments.
- Address patient concerns, service gaps, and non-clinical grievances with empathy and urgency.
- Support patient comfort and hospitality during inpatient and outpatient visits.
- Coordinate sightseeing, local visits, spiritual visits, or tourism arrangements for attendants and relatives in collaboration with approved travel or hospitality agencies, whenever appropriate and medically feasible.
- Collect patient feedback, testimonials, and service experience insights for quality improvement and reputation enhancement.
- Maintain updated records of patients, facilitators, vendors, and support services.
- Coordinate post-discharge follow-up communication for continuity of care.
- Ensure international patient information displays, welcome materials, and support documents remain updated.
- Any additional responsibilities assigned by the department head.
KNOWLEDGE, SKILLS & EXPERIENCE:
- Bachelor’s Degree in Hospitality, Healthcare Administration, Arts, Commerce, or related field.
- 1–3 years of experience in hospital coordination, hospitality, guest relations, or patient services.
- Experience in international patient handling or medical tourism preferred.
- Fluency in English is mandatory; additional language skills will be an advantage.
- Strong interpersonal and hospitality skills.
- Compassionate and patient-focused communication.
- Ability to coordinate across multiple departments.
- Knowledge of administrative documentation and patient coordination.
- Good organizational and multitasking abilities.
- Cultural sensitivity and professionalism.
KEY COMPETENCIES:
- Patient empathy and service orientation
- Crisis handling and adaptability
- Coordination and teamwork
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
