Position: Retail Operations Manager
Industry: Retail Pharmacy Chain
Job Summary
We are seeking an experienced and result-oriented Retail Operations Manager to oversee and drive the performance of multiple pharmacy outlets. The ideal candidate should possess strong retail operations expertise, analytical skills, financial acumen, and leadership capabilities to ensure operational excellence, sales growth, profitability, and superior customer experience across all stores.
Key Responsibilities
1. Multi-Store Operations Management
2. Sales & Business Growth
3. Data Analytics & Dashboard Management
4. Financial Management & Profitability
5. Inventory & Process Management
6. Team Leadership & Development
7. Customer Experience Enhancement
8. Automation & Digital Transformation
9. New Store Expansion
10. Operational Excellence
Qualifications
- Bachelor’s Degree in Business Administration, Pharmacy, Retail Management, Commerce, or related field.
- MBA preferred.
Experience
- 5+ years of experience in Retail Operations.
- Proven experience handling multiple stores and operational teams.
- Experience in pharmacy, healthcare retail, FMCG retail, or large-format retail preferred.
Key Skills
- Multi-store operations management
- Retail analytics and dashboard reporting
- Financial management and budgeting
- Inventory control and ageing management
- Sales growth and profitability management
- Team leadership and development
- Customer experience management
- Retail software proficiency (ERP/POS systems)
- Automation and digital transformation exposure
- Operational excellence and process improvement
Work Location: In person
