Role Overview:
Case processing professional responsible for end-to-end ICSR processing within a large-volume OTC/consumer healthcare pharmacovigilance program, predominantly non-serious cases. An entry-level scientific role covering the full case lifecycle, with structured training provided
Qualification and Experience:
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Degree in Pharmacy, Pharm D, BHMS, BDS or equivalent preferred
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At least 6 months of related experience in pharmacovigilance, drug safety, or allied clinical, scientific, or safety domains (trainable)
Key Responsibilities:
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Perform case intake, book-in, triage, and validity assessment in line with program SOPs.
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Carry out ICSR data entry, MedDRA coding, and narrative writing as per defined timelines.
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Manage E2B submissions and case follow-up activities.
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Maintain quality and compliance across all activities.
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Escalate complex or potentially serious cases appropriately.
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Participate in training and development to build case processing competency.
Key Skills:
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End-to-end case processing - intake, triage, submission, data entry, follow-up
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MedDRA coding
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Narrative writing
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Safety database knowledge - Argus, LSMV, Veeva or equivalent
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Quality and compliance
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Consumer health
