Role description
Lead I - Cloud Infrastructure Services
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
You are: We are seeking a highly skilled and motivated Mac Endpoint Support Engineer to support and maintain our macOS device and Apple ecosystem. The ideal candidate will have hands-on experience in Apple device management, strong expertise in Jamf Pro, and a solid understanding of enterprise endpoint management practices. This role will focus on providing operational support, troubleshooting, and lifecycle management for macOS devices in a corporate environment.
The Opportunity:
- Provide L2/L3 support for macOS devices across the organization
- Manage and support macOS devices using Jamf Pro Handle device enrolment, provisioning, configuration, and compliance enforcement
- Administer policies, profiles, scripts, and packages in Jamf
- Monitor and troubleshoot device health, patching, and security compliance
- Collaborate with security teams to implement endpoint hardening and compliance standards
- Support software deployment and patch management for Mac systems
- Troubleshoot issues related to macOS, applications, identity (SSO), VPN, and network connectivity
- Maintain documentation for procedures, configurations, and support processes
- Work closely with cross-functional teams (Security, Networking, Service Desk)
- Provide end-user support and guidance for Mac-related issues.
What are we Looking for:
- Minimum 3–5 years of experience in macOS endpoint support/engineering
- Strong hands-on experience with Jamf Pro administration Jamf 200 Certification (preferred) or Jamf 300 certification (plus)
- Solid understanding of macOS architecture, system settings, and troubleshooting
- Experience with Apple Business Manager (ABM) and automated device enrollment
- Familiarity with identity providers (Entra ID) Knowledge of shell scripting
- Experience with software packaging and deployment tools
- Understanding of endpoint security best practices
- Preferred Qualifications: Jamf 200 (preferred) or Jamf 300 certification (plus)
- Experience with Intune or other MDM platforms Knowledge of Zero Touch provisioning and device lifecycle management
- Familiarity with compliance frameworks and security standards
- Experience working in large enterprise environments
- Key Skills: Strong troubleshooting and problem-solving skills
- Excellent communication and documentation abilities
- Ability to work independently and manage priorities Exposure to automation and workflow optimization
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
Application Packaging, CI/CD, Compliance Management, Jamf, Apple Business Manager
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
