We are looking for a customer-oriented Customer Support Executive to answer customer inquiries, resolve product or service issues, and deliver exceptional service. You will interact directly with customers across multiple channels, assist with troubleshooting, and collect feedback to help improve our services.
Key Responsibilities
- Customer Interaction: Respond promptly to customer inquiries via phone, email, live chat, or ticketing systems.
- Issue Resolution: Identify customer needs, troubleshoot technical or operational problems, and provide accurate, effective solutions.
- Account & Order Management: Assist customers with account setup, order tracking, returns, billing queries, and product guidance.
- Documentation: Maintain detailed records of customer interactions, complaints, and resolution steps in the CRM system (e.g., Salesforce, Zendesk, Freshdesk).
- Escalation Handling: Identify complex issues and escalate them to technical support, managers, or specialized teams when necessary.
- Process Feedback: Gather customer feedback and report recurring bugs, trends, or product improvements to management.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
