Roles & Responsibilities:
· Attend calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients.
· Solicit sale of additional or new products and services.
· Examine whether the necessary changes were made in so as to resolve the customer’s problems.
· Cancel accounts and inform customers about claim investigation results.
· Keep the customers well-informed and satisfied every time.
· Maintain strong customer relationships.
· Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
· Send mails, newsletters, and other correspondence forms to customers.
· Protect the company reputation.
· Offer price quote information to prospective clients.
· Multi-tasking
· Pacify difficult customers and handle their problems
· Have effective verbal and non-verbal communication skills
· Willingness to provide assistance
· Approachable
· Basic typing skills
· Basic computer skills
· Able to work in flexible work timings
· Sound judgment skills with good listening abilities
· Able to cope with a fast-paced work environment
· Resolve problem efficiently after critically analyzing situations
Qualification & Experience:
· Excellent communication and interpersonal skills.
· Accuracy and attention to detail
· Good command of English.
· Basic computer knowledge is necessary.
· Ability to communicate, present and influence effectively.
Job Type: Full-time
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
Ability to commute/relocate:
- Lucknow, Uttar Pradesh (Lucknow): Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
