Job Title: Client Relationship Exceutive
Company: SS Trade Inc.
Location: Ahmedabad, Gujarat
Experience: 4 Years
Employment Type: Full-Time
Reports To: Founder
About SS Trade Inc.
Founded in 2016, SS Trade Inc. is a leading importer and stockist of high-quality synthetic
rubbers, polymers, and industrial chemicals, known for its commitment to consistent
quality and reliable supply. With nearly a decade of industry experience, the company has
steadily expanded its product portfolio to cater to a wide range of industries. Its
strategically located warehouses and robust infrastructure enable efficient distribution and
timely fulfillment of market demands. Backed by strong industry expertise and a customer-centric approach, SS Trade Inc. also offers tailored B2B distribution solutions that ensure seamless transactions and dependable support for clients and suppliers. Through its focus on quality, service excellence, and innovation, the company has established itself as a trusted partner with a growing presence in the global market.
Role Summary
The Client Relationship Executive will be responsible for managing and nurturing relationships with key clients while ensuring smooth coordination of orders, communication, and service delivery. This role requires a proactive and detail-oriented professional with strong communication skills and a high sense of ownership to maintain client satisfaction and support business growth.
Key Responsibilities
1. Client Account Management (60%)
- Build and maintain strong relationships with key clients to ensure long-term partnerships.
- Act as the primary point of contact for client queries, order updates, and issue resolution.
- Coordinate with internal teams to ensure timely processing and delivery of customer orders.
- Track client requirements and ensure smooth communication between the client and operations team.
- Ensure high levels of customer satisfaction through timely responses and proactive support.
2. Order Coordination & Client Support (25%)
- Manage end-to-end order coordination from order confirmation to dispatch.
- Follow up with logistics and internal teams to ensure timely deliveries.
- Maintain accurate records of client interactions, orders, and follow-ups.
- Assist in preparing quotations, order confirmations, and client documentation.
- Ensure prompt resolution of customer concerns and escalate issues when required.
3. Reporting & Process Support (15%)
- Maintain client data and order details in CRM or internal systems.
- Prepare periodic reports related to client orders and account activities.
- Support the management team with insights on client requirements and business opportunities.
- Identify opportunities to improve service efficiency and client experience.
Required Skills & Qualifications
- 4 years of experience in Client Account Management, Client Coordination, or Sales
Support roles
- Strong communication and interpersonal skills
- Good working knowledge of MS Excel and MS Office tools
- Ability to handle multiple client interactions and follow-ups effectively
- High sense of ownership and accountability
Good to Have:
- Experience working in a B2B trading or distribution company
- Exposure to CRM tools or order management systems
- Understanding of client servicing and relationship management
Working Details
- Location: Ahmedabad
- Working Days: 6 Days
Pay: Up to ₹480,000.00 per year
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
Application Question(s):
- How good you are with writen and verbal communication please rate yourself ?
Experience:
- Client services: 4 years (Required)
Work Location: In person
