Position: Delivery Manager - HRO
Location: Bangalore
Link to Apply: https://myglit.com/lateral/cref/7cac7922c8
Description of Role:
We are looking for an experienced Delivery Manager – HRO (Hire-to-Retire) to lead end-to-end HR service delivery for global clients. This role requires strong expertise in HR Operations, service delivery management, stakeholder engagement, operational governance, and continuous process improvement. Candidates must possess professional German language proficiency (minimum B2 level) and excellent English communication skills to support German-speaking stakeholders.
This is a 100% Work From Office role based in Whitefield, Bangalore, supporting Central European business hours.
Key Responsibilities
- Manage end-to-end Hire-to-Retire (HRO) service delivery across assigned client accounts.
- Ensure compliance with agreed Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and key performance indicators (KPIs).
- Deliver consistent, high-quality HR operational services while driving customer satisfaction.
- Monitor operational performance and ensure timely issue resolution.
Client & Stakeholder Management
- Act as the primary point of contact for client delivery, escalations, and operational governance.
- Build and maintain strong relationships with German-speaking clients and global stakeholders.
- Conduct regular governance meetings, operational reviews, and performance reporting.
- Ensure effective communication across delivery, HR, finance, security, and vendor teams.
Operational Excellence
- Lead transition, stabilization, transformation, and process improvement initiatives.
- Identify automation and productivity improvement opportunities.
- Drive continuous service improvement (CSI) initiatives.
- Perform root cause analysis and implement corrective and preventive actions.
Leadership & Team Management
- Lead cross-functional delivery teams to achieve operational excellence.
- Drive employee engagement, performance management, and capability development.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Support workforce planning and resource optimization.
Compliance & Governance
- Ensure compliance with organizational policies, client requirements, audit standards, and security guidelines.
- Manage operational risks and ensure appropriate mitigation plans are implemented.
- Support internal and external audits as required.
QualificationsEducation
- Graduate or Postgraduate degree (Mandatory).
Experience
- 9–14 years of experience in HR Operations, Shared Services, or Business Process Outsourcing (BPO).
- Proven experience managing end-to-end HR service delivery and client relationships.
- Strong experience in operational governance, SLA management, KPI reporting, and stakeholder management.
- Experience working in Global Capability Centers (GCC), Shared Services, or HR Outsourcing environments is preferred.
Required Skills
- Hire-to-Retire (HRO)
- HR Operations
- HR Shared Services
- Service Delivery Management
- Client Relationship Management
- Operational Governance
- SLA & KPI Management
- Stakeholder Management
- Team Leadership
- Process Improvement
- Continuous Service Improvement (CSI)
- Change Management
- Risk Management
- Analytical & Problem-Solving Skills
Preferred Skills
- German Language Certification (Minimum B2 Level)
- Lean Six Sigma Certification
- PMP or PRINCE2 Certification
- HR Transformation
- Automation & Process Optimization
- Shared Services Operations
- Global HR Operations
Work Setup
- Work From Office
- Whitefield, Bangalore
Work Schedule
- Central European Time (CET) Shift
Recruitment Process
- Resume Screening
- HR Interview
- Operations Interview
- Final Client Evaluation
- Offer & Onboarding
Important Notes
- Graduation is mandatory.
- German language proficiency at B2 level or above is mandatory.
- Candidates must clearly mention their German language proficiency/certification on their resume. Profiles without German language details on the CV will not be considered.
- Current or former TCS/Tata employees are not eligible to apply.
- PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Apply here: https://myglit.com/lateral/cref/7cac7922c8
Pay: ₹794,023.68 - ₹2,309,637.70 per year
Work Location: In person
