- A Voice Process Executive handles inbound and outbound customer calls. They resolve queries, provide product information, and ensure customer satisfaction. Ideal candidates possess strong communication, active listening, and problem-solving skills, and often work in BPOs or ITes companies serving domestic or international clients.
- Core Responsibilities
- Call Handling: Manage high volumes of inbound and outbound calls professionally while following predefined scripts and guidelines.
- Query Resolution: Address customer complaints, troubleshoot problems, and provide accurate information regarding products or services.
- Data Management: Accurately log call details, update customer records, and manage tickets in CRM software.
- Target Achievement: Meet process-specific metrics such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.
- Escalations: Identify complex issues and escalate them to the appropriate department or senior personnel.
- Tamil candidates only
Job Type: Full-time
Pay: ₹10,075.81 - ₹32,509.61 per month
Benefits:
Work Location: In person
