Customer Care Executive – Job Description
Key Responsibilities:
- Handle customer queries and complaints through calls, emails, WhatsApp, social media, and other channels.
- Ensure timely resolution of customer concerns related to orders, deliveries, returns, refunds, and products.
- Manage and update customer interactions on Zoho Desk or any similar CRM/ticketing tool.
- Coordinate with internal teams including warehouse, logistics, e-commerce, and retail stores for query resolution.
- Maintain high standards of customer satisfaction and response TAT.
- Track recurring customer issues and share insights with the management team.
Requirements:
- Experience in Zoho Desk or any similar CRM/customer support tool is mandatory/preferred.
- Prior experience in the retail, fashion, e-commerce, or consumer industry will be an added advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer-handling abilities.
- Ability to work in a fast-paced environment and manage multiple queries simultaneously.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
