- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
- Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
- Self-motivated and be a team player.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures, and standards.
- Maintain accurate records of daily communications and issues resolve
- Working with customers to identify software problems and advising on the solution.
- Logging and keeping records of customer/ employee queries.
- Ability to give software Demo to customers.
- Updating self-help manual so customers/ employees can try to fix problems themselves.
- An in-depth understanding of the software customers is using.
- An ability to assess each customer or employee's IT knowledge levels.
- Logical thinker & Ability to deal with difficult callers.
- Good communication skills.
- Good analytical and problem-solving skills
Job Types: Full-time, Walk-In
Salary: ₹10,000 - ₹15,000 per month
Language: English (Preferred)
Experience: 1-year Experience & Fresher
work: 1 year (Preferred)
Customer Service: 1 year (Preferred)
total work: 1 year (Preferred)
Education: Bachelor, BCA (Preferred)
