Job Requirements
- Ensure compliance with the SDP process.
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Handle customer escalations effectively and ensure timely resolution.
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Monitor and maintain all service performance parameters (KPIs).
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Lead, supervise, and coordinate the service team to ensure smooth operations.
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Drive customer satisfaction through efficient service delivery and team management.
Work Experience
The candidate should have completed Cummins HHP training and possess a minimum of 3 years of experience in a Service Advisor role.
