About the role
The Senior Operations Associate is the backbone of daily operations. You'll run the admin panel, manage daily orders end-to-end, and be the single point of contact for our delivery partners and tiffin partners. If you like ownership, coordination and keeping a fast operation running smoothly, this is for you.
What you'll do
- Manage the daily order flow end-to-end: order processing, allocation, dispatch and delivery tracking.
- Operate and maintain the admin panel/dashboard and keep all operational data accurate and up to date.
- Be the primary point of contact for delivery partners — onboarding, scheduling, issue resolution and payout coordination.
- Be the primary point of contact for tiffin partners (kitchens) — order relay, capacity planning, and quality & timing adherence.
- Resolve customer and partner escalations quickly; own on-time delivery and fulfilment SLAs.
- Track daily ops metrics (orders, on-time %, cancellations, complaints) and report to the founders.
- Spot and fix operational bottlenecks and help build SOPs as we scale into new zones.
What we're looking for
- 2–4 years in operations — preferably food delivery, q-commerce, logistics, hyperlocal or cloud-kitchen.
- Comfortable with admin panels/dashboards and Excel/Google Sheets; genuinely tech-savvy.
- Strong coordination and communication skills; calm and organised under pressure.
- Ownership mindset — able to work independently and juggle multiple partners at once.
- Fluent in Hindi and English; available for early-morning and meal-time operational windows.
- Graduate.
What we offer
- A high-ownership role at the heart of the business with direct founder access.
- Room to grow into an Operations Lead / City Ops Manager as we expand.
Indicative CTC: 21-25k/month, depending on experience.
Pay: ₹21,000.00 - ₹25,000.00 per month
Work Location: In person
