Company Description
Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre
Job Description
Prime Function:
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Supervise and coordinate the activities of the Accounts Receivable section.
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To assist the Credit Manager, in efficient and timely collection of receivables.
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Ensure cash receipts, claims, or unpaid invoices are accounted for properly.
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Calculate and enter charges for interest, refunds, or related items.
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Responsible for account statements or other related reports as per the standards.
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Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
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Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
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Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
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Ensure that all personnel are kept well informed of department’s objectives and policies.
Financial Management
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Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.
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Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
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Supervise and coordinate activities of the Accounts Receivable section of Grand Mercure Bengaluru at Gopalan Mall.
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Ensure to process the third party claims and the maintenance, review, updating and collection of guest accounts in accordance with the credit policy.
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Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs.
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Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
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Recommend transfer of guest accounts to Delinquent Accounts section.
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Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable.
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Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions.
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Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.
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Responsible for compliance of established practices, and keeping employees abreast of current changes and standards.
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Develop and recommend operating policies and procedures for Accounts Receivable section.
Key Contacts
Liaises with
Responsible for (as assigned)
Finance department
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Qualifications
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Bachelor's degree in Commerce (B.Com) or Accounting, Finance, or a related field.
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Master's degree (M.Com/MBA Finance) is an added advantage.
Additional Information
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2–4 years of experience in Accounts Receivable, preferably in the hospitality industry.
