- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Required Skills:
- Bachelor’s degree in Business, Communication or a related field.
- 0-1 years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
