Key Responsibilities
- Team Leadership: Hire, train, schedule, and evaluate the performance of service advisors, technicians, and support staff.
- Customer Relations: Address and resolve escalated customer complaints, ensuring high Customer Satisfaction Index (CSI) scores and repeat business.
- Operational Efficiency: Manage the flow of vehicles in the workshop, ensuring repairs are completed promptly and accurately.
Qualifications & Requirements
- Experience: Typically 5–8 years of experience in automotive repair, combined with previous supervisory or customer service roles.
- Technical Knowledge: A strong understanding of automotive diagnostics, repair processes, and service management software.
- Skills: Excellent leadership, problem-solving, and communication skills are essential to manage team dynamics and handle client interactions effectively.
- Education: Degree/Diploma in Automobile
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Internet reimbursement
- Provident Fund
Work Location: In person
