Preferred candidate profile-
Freshers with Excellent communication skills In Hindi And English.
- Promptly respond to incoming calls and resolve customer queries as per established procedures.
- Develop daily objectives for the call center operations to meet service level agreements.
- Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics.
- Provide accurate information on products, services, procedures, and company policies.
- Ensure strict adherence to organizational protocols and confidentiality standards.
- Drive online appointment bookings and support marketing campaigns as directed.
- Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards.
- Continuously update job knowledge by participating in educational opportunities and training sessions.
Job Type: Full-time
Application Question(s):
- Do you speak Hindi Fluently?
Location:
- Kochi, Kerala (Preferred)
Work Location: In person
