Key Responsibilities1. Sales & Lead Management
- Manage and regularly update all leads in the CRM.
- Coordinate with sales executives for lead follow-ups and conversions.
- Maintain accurate records of enquiries, quotations and orders.
- Track pending leads and ensure timely follow-up.
- Prepare and circulate daily/weekly sales reports.
- Monitor conversion status and identify pending opportunities.
2. Quotation & Order Management
- Prepare and coordinate quotations as per client requirements.
- Maintain a Pending Quotation Tracker and ensure timely closure.
- Coordinate internally for pricing, stock availability and delivery timelines.
- Process confirmed orders and ensure all required documentation is complete.
- Track orders from confirmation to dispatch and delivery.
3. Order-to-Delivery (O2D) Coordination
- Monitor the complete O2D process from order confirmation to final delivery.
- Coordinate with Sales, Purchase, Production, Warehouse, Accounts and Dispatch.
- Ensure committed delivery timelines are communicated and followed.
- Escalate delays, shortages or operational issues immediately.
- Maintain daily O2D status and highlight critical pending orders.
4. Customer Coordination
- Act as a key coordination point between clients and internal departments.
- Provide timely updates regarding quotations, orders, production and dispatch.
- Handle customer queries professionally and ensure timely resolution.
- Maintain strong customer relationships through proactive communication.
- Ensure a seamless customer experience throughout the sales cycle.
5. PR Building & Relationship Management
- Develop and maintain strong professional relationships with clients, architects, designers, dealers, vendors and other business stakeholders.
- Support the sales team in building and strengthening the company’s professional network.
- Identify opportunities for new business relationships, collaborations and referrals.
- Maintain regular engagement with existing and prospective clients.
- Participate in client meetings, exhibitions, industry events and networking activities.
- Maintain an updated database of key contacts and business relationships.
- Coordinate with the Marketing/PR team for brand-building initiatives and market outreach.
- Actively contribute to enhancing the company’s brand visibility and professional presence in the market.
6. Inventory & Product Coordination
- Coordinate with the Warehouse team for stock availability.
- Share regular inventory/stock updates with the sales team.
- Highlight stock shortages and coordinate with Purchase/Production.
- Maintain awareness of product specifications, pricing and availability.
7. CRM & MIS
- Ensure 100% daily CRM updation.
- Maintain accurate sales, enquiry, quotation and order data.
- Prepare daily, weekly and monthly MIS reports.
- Maintain trackers for:
- Leads
- Pending quotations
- Orders
- O2D
- Dispatches
- Customer follow-ups
- Lost/converted enquiries
- PR and business contacts
- Ensure complete documentation and data accuracy.
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
