Front Office Executive – Night Shift
Company: Gold Coins Club and Resort
Location: Bengaluru
Industry: Hospitality / Resort Operations
Employment Type: Full-Time
About the Company
Gold Coins Club and Resort is a premium resort located in Bengaluru, offering luxury hospitality experiences, weddings, corporate events, family stays, and leisure services. The resort is committed to delivering exceptional guest experiences through professional hospitality service and operational excellence.
Position Summary
We are looking for a responsible, professional, and guest-focused Front Office Executive – Night Shift to manage front desk operations during nighttime hours. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the capability to ensure smooth night operations while maintaining high guest service standards.
Key Responsibilities / Front Office Operations
- Handle guest check-ins and check-outs efficiently during night shifts.
- Manage room reservations, room allocations, and guest requests accurately.
- Maintain proper guest records, billing details, and payment transactions.
- Ensure smooth night audit procedures and accurate daily reports.
- Answer phone calls, emails, and guest inquiries professionally.
Guest Service & Relations
- Welcome guests warmly and provide excellent hospitality service.
- Handle guest complaints, concerns, and emergency situations calmly and professionally.
- Coordinate with housekeeping, security, maintenance, and food & beverage departments for guest requirements.
- Ensure VIP guests and late-night arrivals receive proper assistance and attention.
Night Operations Management
- Monitor resort activities and maintain security awareness during night hours.
- Ensure lobby, reception, and public guest areas remain clean and organized.
- Prepare shift handover reports and communicate important operational updates to management.
- Support night operational requirements and assist guests with transportation or travel-related queries when required.
Administrative Responsibilities
- Maintain accurate billing, cash handling, and financial transaction records.
- Conduct daily reconciliation and night audit reports.
- Ensure compliance with resort policies, safety procedures, and hospitality standards.
Required Qualifications
- Bachelor’s degree or diploma in Hospitality Management or related field preferred.
- 1–3 years of experience in front office or hotel reception operations preferred.
- Freshers with good communication skills and hospitality knowledge may also apply.
- Strong communication and interpersonal skills.
- Basic computer knowledge and familiarity with hotel management software preferred.
- Ability to work independently during night shifts.
- Flexibility to work weekends and holidays.
Required Skills
- Front Office Operations
- Guest Relationship Management
- Communication Skills
- Problem Solving & Complaint Handling
- Billing & Cash Handling
- Night Audit Coordination
- Time Management
- Professional Grooming & Hospitality Etiquette
- Multitasking Ability
Preferred Candidate Profile
- Male/Female candidates with professional hospitality grooming standards.
- Pleasant personality with strong customer service attitude.
- Ability to remain calm and professional during late-night operations and emergency situations.
- Experience in hotels, resorts, or hospitality industry will be an added advantage.
Salary
- Competitive salary based on experience and industry standards
- Career growth opportunities within the hospitality industry
- Professional and supportive work environment
Benefits
- Meal Provided
- Accommodation Provided
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
