JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsible for managing and supervising day-to-day soft services operations within the manufacturing facility, ensuring high standards of cleanliness, hygiene, safety, employee welfare, and service quality across production areas, offices, common areas, canteen, washrooms, external areas, and other designated locations.
2. Key ResponsibilitiesHousekeeping & Hygiene
Supervise daily housekeeping activities across the manufacturing facility.
Ensure cleaning schedules, checklists, SOPs and work instructions are followed.
Monitor cleanliness of production support areas, offices, washrooms, corridors, canteen, parking and common areas.
Plan and monitor periodic/deep cleaning activities.
Ensure correct usage and safe handling of cleaning chemicals and equipment.
Conduct daily floor inspections and close identified housekeeping gaps.
Manpower Management
Monitor daily attendance, deployment and shift-wise manpower.
Prepare duty rosters and ensure adequate manpower coverage.
Conduct daily toolbox talks/briefings for housekeeping staff.
Monitor grooming, discipline, PPE compliance and staff performance.
Coordinate replacement manpower for absenteeism.
Waste Management
Ensure proper segregation, collection, storage and disposal of waste.
Monitor general, recyclable and other facility-generated waste as applicable.
Maintain waste records and coordinate with authorized vendors.
Ensure waste-handling activities comply with site EHS requirements.
Pest Control
Coordinate scheduled pest-control activities.
Monitor pest activity and identify potential entry points.
Maintain pest-control schedules, reports and service records.
Escalate critical pest-related risks immediately to the Facility Manager/EHS team.
Canteen / Pantry Services
Monitor housekeeping and hygiene standards in the canteen and pantry.
Check cleanliness, food-service areas and basic hygiene practices.
Coordinate with catering vendors and address employee feedback.
Monitor consumables and service quality.
Landscaping / External Areas
Supervise gardening and external-area housekeeping, where applicable.
Ensure proper upkeep of roads, pathways, parking areas and surrounding premises.
Coordinate periodic grass cutting, pruning and external cleaning activities.
Vendor Management
Coordinate housekeeping, pest control, waste management, landscaping and other soft-service vendors.
Monitor vendor manpower, attendance and service quality.
Ensure vendors meet agreed SLA/KPI requirements.
Verify service reports and support invoice verification.
Escalate repeated service deficiencies and ensure corrective actions.
EHS & Compliance
Ensure all soft-service activities follow site EHS requirements.
Ensure housekeeping staff use required PPE.
Participate in safety inspections and audits.
Report unsafe conditions, incidents and near misses immediately.
Maintain required statutory, audit and operational records.
Client / Stakeholder Management
Coordinate with Production, EHS, HR, Security and Administration teams.
Attend employee/client complaints related to soft services.
Ensure complaints are addressed within the agreed TAT.
Support VIP visits, audits, customer visits and important meetings.
Inventory & Cost Control
Maintain adequate stock of cleaning chemicals, consumables, tools and PPE.
Monitor consumption and avoid unnecessary wastage.
Raise purchase requisitions/indents as required.
Maintain inventory records and monthly consumption reports.
Reports & Documentation
Prepare and submit:
Daily housekeeping reports
Manpower attendance/deployment reports
Cleaning inspection reports
Pest-control reports
Waste-management reports
Consumable inventory reports
Training reports
Incident/complaint reports
Weekly and monthly soft-service reports
KPI/SLA performance reports
3. Qualification & ExperienceGraduate / Diploma in Facility Management, Hotel Management, Hospitality, or related discipline.
3–6 years of experience in soft services/facility management.
Experience in a manufacturing/industrial environment is preferred.
Good knowledge of housekeeping operations, waste management, pest control and vendor management.
Knowledge of EHS requirements and workplace hygiene standards.
Good communication and team-management skills.
Working knowledge of MS Excel, Word and PowerPoint.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
