Hiring Organization: Leading International BPO
Location: Andheri West, Mumbai
Job Type: Full-time | Work From Office
Salary: Up to ₹7,00,000 CTC per annum
Job Description
We are hiring an experienced International Team Leader for a leading international BPO. If you have a strong background in managing customer support teams, driving performance, and delivering operational excellence, this is an excellent opportunity to advance your leadership career.
Key Responsibilities
- Lead and manage a team of customer support executives.
- Monitor daily KPIs, productivity, quality, and SLA adherence.
- Coach, mentor, and develop team members to improve performance.
- Handle client escalations and ensure timely issue resolution.
- Conduct regular performance reviews and feedback sessions.
- Prepare reports and analyze team performance metrics.
- Ensure compliance with company policies and process guidelines.
- Drive employee engagement and maintain a high-performance work environment.
Required Qualifications
- Minimum 2 years of experience as an International Team Leader.
- Excellent English communication skills (C1 Level proficiency is mandatory).
- Strong leadership and team management skills.
- Experience handling KPIs, productivity, and quality metrics.
- Client and escalation management experience.
- Coaching and mentoring experience.
- Strong decision-making and problem-solving abilities.
- Comfortable working in rotational shifts.
Job Details
- Location: Andheri West, Mumbai
- Work Mode: Work From Office
- Shift: Rotational
- Working Days: 6 Days a Week
- Week Off: 1 Rotational Week Off
Compensation & Benefits
- Salary: Up to ₹7 LPA CTC
- Leadership growth opportunities
- Dynamic corporate work environment
- Career advancement opportunities
Pay: Up to ₹700,000.00 per month
Ability to commute/relocate:
- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
