Department: Front Office
Designation : Front Office Supervisor
Reports To: Manager
Location: Royal Group of Hotels, Chennai
Employment Type: Full-time
Job Summary
The role involves handling guest check-ins and check-outs, reservations, inquiries, and ensuring a pleasant and seamless guest experience throughout their stay.
Key Roles & ResponsibilitiesGuest Services
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide accurate information about hotel facilities, services, and local attractions
- Maintain a high level of customer satisfaction and service standards
- Manage room reservations, cancellations, and modifications
- Ensure correct room allocation as per reservations and guest preferences
- Coordinate with housekeeping to ensure room readiness
- Handle cash, credit card transactions, billing, and folio settlements accurate
- Maintain guest records and update information in the property management system (PMS)
- Prepare daily reports, occupancy reports, and shift summaries
- Ensure compliance with hotel policies, procedures, and security standards
Skills & Competencies
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Basic computer knowledge
- Problem-solving and multitasking abilities
- Professional appearance and positive attitude
Qualifications & Experience
Benefits
Accommodation provided
Food provided
Employer contact : 8925644622 {Saikrishna}
Job Types: Full-time, Permanent
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Royapettah, Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):
- Willingness to stay in employer provided 2 sharing accommodation and work?
Experience:
- Hotel front desk: 1 year (Preferred)
Language:
- English (Required)
- Tamil (Required)
Work Location: In person
