Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
- Maintain accurate and up-to-date documentation of processes and incident resolutions to facilitate knowledge sharing.
- Engage in continuous learning to stay updated with evolving technologies and best practices relevant to the role.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Experience with operating system deployment, patch management, and configuration management within Windows environments.
- Strong troubleshooting skills related to desktop hardware, software, and network connectivity issues.
- Familiarity with remote support tools and techniques to assist end-users effectively.
- Ability to analyze logs and system alerts to diagnose and resolve technical problems efficiently.
- Good communication skills to collaborate with vendors and internal teams for issue resolution.
Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
