This role is ideal for someone who understands how customer data flows through a business.
You should be able to understand business requirements, map customer journeys, build CRM processes, and create automation logic that improves efficiency.
Whether you've worked on GoHighLevel, Zoho CRM, HubSpot, Salesforce, or similar CRM platforms, we're interested in your ability to think logically and design scalable solutions.
Key ResponsibilitiesCRM Implementation
- Configure and maintain CRM systems
- Set up pipelines, stages, forms, custom fields, and user permissions
- Manage customer data and ensure CRM accuracy
- Build scalable CRM structures for different business models
Marketing Automation
- Design automation workflows based on business requirements
- Build lead nurturing journeys
- Create automation logic for lead assignment, follow-ups, reminders, notifications, and customer communication
- Optimize existing workflows for performance and reliability
CRM Integrations
Work with and maintain integrations between CRM platforms and tools such as:
- Shopify
- WordPress
- Meta Lead Ads
- Google Forms & Lead Sources
- WhatsApp Cloud API
- Payment gateways
- Webhooks
- APIs
- Automation platforms such as n8n, Pabbly Connect, Zapier, or Make
Analytics & Process Improvement
- Build CRM dashboards and reports
- Monitor lead movement across pipelines
- Analyze lead funnels and identify conversion drop-offs
- Improve CRM processes using data and insights
- Present weekly implementation updates and recommendations
Technical Support
- Troubleshoot workflow failures
- Resolve integration issues
- Debug automation logic
- Investigate API and webhook errors
- Maintain CRM documentation and SOPs
Required SkillsMust Have
- 1–3 years of experience working with CRM platforms
- Experience with at least one CRM such as GoHighLevel, Zoho CRM, HubSpot, Salesforce, Freshsales, or similar
- Strong understanding of CRM concepts and customer lifecycle management
- Ability to understand business processes and translate them into automation workflows
- Understanding of APIs, webhooks, and data flow between systems
- Experience with automation platforms such as n8n, Pabbly Connect, Zapier, or Make
- Strong analytical and logical thinking
- Excellent troubleshooting and problem-solving skills
- Good communication and documentation skills
Preferred Skills
- GoHighLevel
- Zoho CRM
- HubSpot
- Shopify
- WordPress
- WhatsApp Cloud API
- GA4
- Google Tag Manager
- Basic HTML/CSS
- SQL or JavaScript basics (advantage)
What We're Looking For
We're looking for someone who:
- Thinks in processes, not just software
- Can understand how data moves between different systems
- Enjoys building automation logic
- Can analyze business requirements and recommend CRM solutions
- Has a strong analytical mindset
- Learns new platforms quickly
- Takes ownership and enjoys solving technical challenges
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Experience:
- CRM software: 2 years (Preferred)
Work Location: Hybrid remote in Dwarka, Delhi, Delhi
