A tech support engineer should be able to apply generic problem solving skills to troubleshoot any kind of problem, including the products they are not familiar with.
A tech support engineer should be proficient in sharing information with other engineers and customers, and building a network of technical contacts across departments, teams and other companies in order to get things done even when problems get in the way. A support engineer needs to know how to diffuse high pressure situations by effective communication with all levels of management.
- Avid Internet surfer and PC user
- Knowledge of Operating Systems, Networking Concepts, Internet Concepts, Security Concepts etc.
- Excellent English Communication – Clear, distinct speech, with emphasis to grammar and pronunciation
- Excellent written communication skills
- Excellent customer relationship skills
- Creative, Self-motivated, Dedicated Team Player
- Extreme Motivation to make progress within the Company
The job involves maintaining and ensuring positive relationships with existing and new Customers / Partners. Your responsibility would be to reply to customer queries via Phone, Email, Live Chat, and Onsite. The queries would generally be – technical / pseudo-technical – in nature. Each response to the customer is to be custom made by you.
Location: Mumbai
