Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
Administration
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Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
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Departmental Systems: Ensure implementation of departmental systems set up by Executive Housekeeper. Suggest any improvements if possible.
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Preparation of Gate Passes for Lost & Found items for Executive Housekeeper to sign.
Customer Service
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Track Guest Satisfaction scores on a weekly basis and focus on areas of deficiency
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Meet with guests on a regular basis to ascertain their views on services of the department.
Financial
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Ensure all ordering is within the stipulated budget.
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Carrying out periodic inventories for linen and supplies and collating the same.
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Verify all outsourcing bills before presentation to the Executive housekeeper.
Operational
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Ensure correct planning of staff duties via the duty roster
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Ensure that all departmental processes are correctly carried out by the team leaders
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Oversee the ordering and distribution of operational supplies
